About Symphony

As they say, the clue is in the name. We’re all about improving your firm’s performance by getting everything ‘playing’ together. CRM, legacy systems, disparate platforms – we analyse, harmonise and optimise.

Since 1999 Symphony has been partnering with professional services firms, initially in practice management software solutions. Overtime we have evolved to develop holistic, across-platforms expertise.

It’s a best of both worlds capability – mixing technical software and network disciplines with a consultative capacity to strategize for overall company systems.

We see it time and again. When a firm’s systems are truly integrated – CRM, legacy systems, various platforms – and when access is easy to data from across the organisation, your people have the means and freedom to build their all-important customer relations. They’re far more enabled to have those opportunity conversations, with both prospects and existing clients.

Relationships are business

Just as crucially, Symphony has grown on the basis of relationship building with absolute transparency. We’re honest and open, always ready to provide realistic opinions and advice. Symphony gives you the whole picture. Our analysis will clearly identify what’s good, bad or indifferent in your existing set up, and precisely define the solution.

“The reality is that everybody makes mistakes. The issue isn’t whether you will make them, it’s what you will do about them. It’s whether you will choose the path of humility and courage or the path of ego.” Steven Covey.

Building long term relationships founded in trust. This is what defines Symphony and our journey.



Back in 2012 we recognized that business transformation was not going to evolve from traditional practice management or marketing platforms so we set out to deliver a way forward. The Symphony approach offers a broad spectrum of solutions that enable professional service firms to remove the forces that are restraining business performance and enable focus on those that drive the future. In a nutshell its doing things right with the right things.

Brian Coventry Brian Coventry CEO, Symphony

Meet the team

Our team draws together some remarkable people, individuals with the skills and experience to help your firm make the most of the rapidly transforming data integration landscape.

  • Brian Coventry

    Brian Coventry

    Chief Executive Officer

    I enjoy working with enthusiastic and driven people supporting entrepreneurial success. Applying experience and knowledge of business, strategy and management - gained from different countries and cultures - helps others to see a forward path, revealing options and value improvements. A key focus for me is to research and lay out facts in language and terminology that others find easy to understand. It is essential to bring teams into a discussion on change, to help define a solution and then work with them to make it a reality. LinkedIn @briancoventry

    brian.coventry@whysymphony.com

    +44 7976 919 966


  • Phil Lowe

    Phil Lowe

    Chief Operating Officer

    Over the last 30 years, I’ve been fortunate to have the opportunity to work on some ground-breaking, innovative technology projects around the world. Sometimes supportive of established incumbents like newspaper groups or accounting firms; sometimes disruption plays in online marketing, recruitment or payroll. But, always alongside remarkable people. I’m excited to be working with the talented people at Symphony to deliver practical innovation into our clients and their clients’ businesses. LinkedIn @PhilLowe_CDir

    phil.lowe@whysymphony.com

    +44 7802 370 770

  • Jessica Wicks

    Jessica Wicks

    Financial Controller

    With 14 years’ experience in Marketing, Media and Technology Jessica enjoys working with SMEs to develop their strategies and forecasting to make businesses profitable, scalable and saleable. Linkedin

    accounts@whysymphony.com

    +44 330 025 0120

  • Sarah Trude

    Sarah Trude

    Business Development Director

    I get huge satisfaction from helping firms get to the bottom of the deeper issues that drive their decision making and technology acquisition processes. I’ve spent over 15 years in professional services, predominantly the Legal and Accounting sectors, both as an external technology supplier and inhouse management team member. This affords me a thorough understanding of the challenges and defining structures that face our client base. I approach every commercial relationship with the sole aim of developing a trusted advisor connection with my clients. My mission is to bring clarity to your challenges and choices. LinkedIn @SarahTrude

    sarah.trude@whysymphony.com

    +44 7948 438 680

  • Ben Myers

    Ben Myers

    Senior Consultant

    Coming from an accounting background I appreciate the challenges our clients face each day in servicing their clients. My aim is to combine my experience working in public practice with implementing practice management systems to help our clients find the optimal mix of people, process and technology that suits their practice. Partnering with our clients to identify areas of their business they can improve and helping them transition to best practice outcomes is where I feel I add the most value.

    ben.myers@whysymphony.com

    +44 330 025 0122

  • Martin Nice

    Martin Nice

    Senior Developer

    martin.nice@whysymphony.com

    +44 330 025 0120

  • Jenni Dixon

    Jenni Dixon

    Senior Consultant

    The union of my background in accounting, understanding the workings of the professional practice and the use of technology has enabled me to build a very strong and trusted partnership with clients. I very much enjoy moulding the applications to give the very best outcomes for the client and thinking ‘outside the box’. I specialise in the design of reporting solutions, data mining and integration with third party systems that improve practice management, that’s my bag.

    jenni.dixon@whysymphony.com

    +44 330 025 0120

  • Greg Mackey

    Greg Mackey

    Senior Consultant

    I am driven by the challenge to make IT systems work to deliver great outcomes. The systems and software we work with have tremendous potential, I enjoy applying my skills to getting the best from them and our team for our clients’ benefit. My background involves transitions in industry and career, from Hospitality to Information Technology, which give me a broad base of understanding and experience of systems, service delivery, and team collaboration.

    greg.mackey@whysymphony.com

    +44 330 025 0124

  • Neil Conacher

    Neil Conacher

    Senior Consultant

    My key focus is to ensure our clients gain maximum potential from their use of our solutions in a reliable and safe environment. This means an exciting mix of engaging with people, understanding business scenarios and challenges, and working with a variety of tools to deliver outcomes which meet client needs. My long experience in the professional services sector has allowed me to gain insight to both the challenges and opportunities present in an industry which is characterised by complexity and diversity.

    neil.conacher@whysymphony.com

    +44 330 025 0125

  • Sayfur Rahman

    Sayfur Rahman

    Client Support Consultant

    sayfur.rahman@whysymphony.com

    +44 330 250 0126

  • Gemma Clarke

    Gemma Clarke

    Business Administration

    gemma.clarke@whysymphony.com

    +44 330 025 0127

  • David Sillah

    David Sillah

    Client Support Consultant

    david.sillah@whysymphony.com

    +44 330 025 0128

Different values, different thinking

We believe in clarity, fairness, transparency. That’s how we build strong relationships, and solutions which fulfil your aims in every respect.

Value 1

Exceeding high professional standards

This applies to every aspect of the services we offer. From award winning software to the ways we maintain communication with you, Symphony takes the view that we can always push beyond the norm. So long as change continues to happen, we’ll continue to stretch our capabilities, regarding high standards as the standards to beat.

Value 2

Deploying user-centric CRM

For us the whole point of CRM is to make it so completely useable and useful that your people embrace it enthusiastically. The technicalities of reaching that point may be complex, but the goal is more than worth the effort. CRM remains a ‘sleeping giant’ in most firms; partnering with Symphony will release its huge potential as a valuable business tool all your teams can fully engage with.

Value 3

We believe in the 100% conversation, responsibility, no blame or judgement

Symphony’s business ethos is one of complete transparency and honesty. In our view there’s no more efficient way to meet a challenge than by addressing issues with candour. Everyone needs to see the full picture - ‘warts and all’ - for problems to be solved quickly and fully. Blame is unproductive; being economic with the truth is always expensive. We prefer to simply get on with achieving your solution.

Our partners

Naturally we choose partners who are best able to fulfil our promises to our clients. So quality, flexibility, expertise, openness and value are Symphony’s selection criteria. From Europe, Australia and New Zealand to the USA

  • SugarCRM

    We’re proud to be a global OEM partner for Sugar CRM. Adapting Sugar’s respected platform has led to Symphony CRM, and the means for you to create extraordinary client relationships through the most innovative and affordable CRM on the market, specifically tuned to match the demands of professional service firms

    Read more

  • Legal Support Network

    Symphony is a partner of the Legal Support Network (LSN) which has been building a community for people in law firm management throughout the UK since 2006. LSN brings the legal business services community together online and through its networking events.

  • Act-On

    Act-On is the marketing automation platform that makes relevance, impact and precision standard features of automated marketing. It focuses on making every marketing element perform to optimum levels, helping you stand out from the competition and achieve outstanding results. And naturally, Act-On can be relied to integrate seamlessly with Symphony CRM

  • APS

    APS maintains a market-leading position in practice management and business intelligence solutions. Their Advance suite is the proven and trusted by professional service firms from New Zealand to the USA. For Symphony, it remains the ideal integration partner with our CRM, with the unerring capacity to transform practice management

  • Cassini Cloud

    SymphonyCRM offers deployment options from Symphony-on-Demand, private cloud or on-premise. Our partner Cassini provides the expertise to help us with
    the cloud deployment options as well as supporting our
    development environment.  Symphony-on-Demand is built on the tried and
    trusted Amazon Web Services infrastructure.

  • Sales Plus Profit

    Sales Plus Profit listen to you, identify where your challenges are, apply their methodology and show you how to implement a Sustainable Sales System© to reduce your risk and maximise your potential. Sales problems fixed, no drama.

  • Orbis Software

    One of the key partnerships in our automation offer, Orbis has helped us create Symphony BPA, a powerful suite of business process management technologies. The solution integrates a range of business applications, which allow you to effectively automate virtually any currently employee-driven business process

Get in touch today

Talk to us about getting your software application platforms working together to support your firm’s organisational objectives and strategic goals…